At a time when organizations are pushing the boundaries of efficiency and productivity, IT teams are constantly being asked to do more with less. With teams stretched to their limits, they can only react to changing circumstances instead of executing on a proactive IT management strategy. GDT helps customers move beyond low-value, time-consuming tasks to focus on forward-thinking initiatives that will shape their organization for years to come. We manage their IT operations through a host of managed services solutions, including service desk support, incident management, vendor management, alerting and reporting, product and lifecycle management, and digital labor and autonomics. Our highly-experienced team of industry veterans provides best-of-breed IT management solutions from our state-of-the-art, 24x7x365 Network and Security Operations Centers in Dallas, Texas.
GDT’s highly tenured and certified solutions architects, engineers and security analysts manage the networks and security for some of the most noteworthy enterprises, service providers and government agencies in the world.
Whether customers are utilizing legacy WAN solutions or the latest technologies, such as SD-WAN or the cloud, GDT’s Managed Services professionals rely on years of empirical experience to ensure customers get the most from their technology investments. They offer support levels to fit customers’ budgets, providing everything from service desk and incident management, to higher levels of support that includes the automation of laborious, time-consuming processes that prevent IT staff to focus on key projects and initiatives.
From our state-of-the-art, 24x7x365 Network and Security Operations Centers, GDT helps customers transform their IT organizations from the reactive to the proactive.
Issues are remediated and, if necessary, changes are made to prevent future occurrences
OEM vendor coordination to provide single point of ownership for incident resolution and product lifecycle management
Alerts are validated, and first level triage is initiated, which includes cause determination
Alerts are monitored, and notifications are provided regarding customers’ network assets and devices
Incident root causes are analyzed to determine if any repetitive are determining factors
Ensure that standardized methods and procedures are used to perform all changes to the IT Infrastructure, in order to avoid/minimize potential outages
Involves planning, building, testing and rolling out software patches/updates, while maintaining the integrity of ongoing services
Moves, Adds, Changes and Deletions delivered to satisfy customers’ processes and procedures.
Right-sizing solutions to meet customers’ specific IT, business and financial requirements
Reviewing, defining and implementing strategies to proactively address EOL (End-of-Life) advisories related to your IT infrastructure
Enhancing efficiencies to free up time so IT can focus on key, strategic initiatives
An established, well-known Texas university with a tradition of academic excellence that began in the 1800’s found itself in need of a new managed NOC
GDT’s Managed Services professionals combined their managed NOC and collaborations solutions to deliver exactly what one of the state’s largest universities needed.
Find out why some of the world’s largest enterprises, service providers, healthcare organizations and government agencies turn to GDT’s Managed Network Solutions.
