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Software & Support Services

Our Software & Support Services simplify your IT operations management by providing one global support contract across vendors and technologies. Our unified management of support services approach spans networking, collaboration, cloud & data center, and security and integrates our unique asset tracking solution. We deliver deep global remote technical expertise combined with regional language support and on-the-ground coverage across the world to deliver powerful outcomes.

Powerful outcomes delivered in a single contract

We help you increase availability and reliability of your IT environment, and simplify operational complexity across multiple vendors, delivered through our wide network of experienced, certified technical experts. 

How our Software & Support Services help

We deliver deep global remote technical expertise, regional language support, and on-the-ground coverage worldwide to deliver powerful outcomes.

  • Simplify IT operations management​ with one extended support services solution across vendors and end-of-life technologies. ​
  • Optimize ROI​ with proven tools and full lifecycle processes for your subscriptions and hardware license estate​
  • Boost team productivity​ and free up in-house resources with our on-demand engineering expertise in over 120 countries​

Our Software & Support Services Portfolio

We work with clients by leveraging our services and our capability expertise to empower and enable companies like yours to accomplish both their business and technology-led goals. We offer multiple service plans with built in flexibility to meet your worldwide needs. ​

Support Services

Foundational 24x7x365 support including parts, labor, and technical expertise.

Extended Support Services

Extended support for end-of-life multi-vendor devices.

Software Lifecycle Services

Maximize ROI through consistent multi-vendor support of software-defined infrastructure.

On-site Engineering Services

Global reach, local presense – engineers in more than 120 countries.

Why GDT Services?

Global reach with local expertise
Deep expertise over 30 years of experience
A broad ecosystem with strong industry-leading partnerships
At-scale services, innovation, and expertise
Flexibility to consume services your way through differentiated offerings and simplified consumption models
Ability to position changeable strategy for achieving business goals as new trends, market disruptors, and needs evolve
Track record of delivering lasting value, while ensuring ongoing revenue streams
Deep understanding of your processes, people, and holistic business needs
Deep specialization and domain expertise to help build a solid customer base

Recent Insights

While technology can deliver unprecedented value as a core business enabler, choosing and implementing the right solutions effectively within the context of your organization’s specific business needs and objectives can prove incredibly challenging. Many businesses have a complex technology footprint yet lack the skillsets, time, and resources to optimize and

Dallas, TX, October 19, 2023 – Global IT solutions provider General Datatech (GDT) announced its recent partner designation from Fortinet, the global cybersecurity leader driving the convergence of networking and security. The Engage Preferred Services Partner (EPSP) designation within Fortinet company’s Engage Partner Program demonstrates GDT’s proven expertise in deploying, operating,

To maintain the security and integrity of your digital assets and company information, communication is key to addressing cyberattack risks and vulnerabilities. Read on for our top 10 ideas about communicating security information to your executive team, stakeholders and board members.