DALLAS–(BUSINESS WIRE)–IPcelerate, Inc., a provider of advanced VoIP products and technologies, announced today the deployment of a VoIP recording solution and Click-2-Call application for Interstate Batteries’ call center in Des Moines, Iowa. The Click-2-Call solution increases efficiencies by automatically dialing the phone numbers of customers within their CRM application, and the IPstudio recording capabilities are utilized for quality control and training purposes. The deployment is in conjunction with IPcelerate’s Partner, General Datatech, an industry leader providing wide and local area networking expertise and supplying data and voice communications hardware.
“We reviewed a wide selection of VoIP companies to find the best products for our business needs,” stated Chris Yang, Supervisor of Network Communications for Interstate Batteries. “We determined that the most cost effective and best solution for us was IPcelerate and Cisco unified communications. We implemented a Click-2-Call application that integrates well with the IPsession server, and the IPstudio platform solved all our recording needs. Our call center is incredibly happy with both solutions, as well as their new phone system.”
“Time efficiency is a critical measure of productivity for call centers,” stated Kevin Brown, CEO of IPcelerate. “The Click-2-Call application is a simple, point-and-click process that can dramatically increase the quantity of outbound calls made, thus directly impacting a company’s profitability. With the addition of call recording capabilities, Interstate Batteries can also easily maintain their level of excellence through more effective training and quality control. “
Interstate Batteries worked closely with IPcelerate’s development and technical support teams to ensure the business solutions worked well with their own applications and processes. “I’ve been in the IT business for over 14 years,” added Yang. “IPcelerate’s technical support has been one of the best I have ever seen.”
“Interstate Batteries had a specific vision on how they wanted to enhance their Cisco unified communications experience. We worked closely with IPcelerate to ensure these goals, and IPcelerate delivered business functionality which exceeded our client’s expectations,” stated Steve Sulgrove, Regional Client Manager for General Datatech. “When a company makes an investment in Cisco, the ROI is clear. When IPcelerate is added to the overall business solution, clients receive exponential ‘R’ without the ‘I’”.
The IPstudio server is fully integrated with the IPsession server, and offers Interstate Batteries additional pre-configured video and audio recording capabilities including real-time monitoring, on-demand recording, call annotation and video blogging.
IPcelerate, Inc. is a Dallas-based VoIP technology company that provides an applications framework and products for companies adopting Voice-over-IP. IPcelerate’s Network IP Applications (NIPA™) Framework has become the foundation for embedded VoIP products and solutions found in the smallest emerging businesses to the largest enterprise organizations. IPcelerate technologies include situational awareness applications with embedded alerting, interactive broadcast applications, recording/archival/sharing solutions for voice and video sessions, and video surveillance for emergency response. IPcelerate’s products and solutions are designed to accelerate the Return-on-Investment (ROI) from a VOIP installation. Companies across all market segments use IPcelerate technologies to enhance personnel safety, improve employee productivity, increase asset protection, improve supply chain management and increase situational awareness. For more information, please visit our website at www.ipcelerate.com.
About Interstate Batteries
Founded in 1952 and based in Dallas, Texas, Interstate Batteries is comprised of a privately held group of companies who sell, market and distribute all types of batteries and related products. Its member companies operate retail All Battery Center stores, provide franchising opportunity and support, and distribution through a state-of-the-art distribution center in Des Moines, Iowa. Interstate Batteries also provides products and services for motive and critical power needs through Powercare Service and Solutions, Inc. Interstate Batteries is “#1 in Batteries,” best known for its system of nearly 300 distributors who service more than 200,000 locations selling automotive, marine/RV, commercial and other types of SLI products throughout the United States, Canada and select international locations. Interstate Batteries also offers batteries and information online at www.interstatebatteries.com.