Whether a service provider thrives or flounders is dependent on one (1) word—churn. With the highly competitive nature of the service provider industry, reducing customer churn is what makes or breaks companies, regardless of size. Automation and Artificial Intelligence (AI) are helping service providers deliver a higher quality of service to customers, and technologies, such as SD-WAN, hyperconvergence and edge computing are revolutionizing their product sets and creating new revenue streams.
It’s not often that networking solutions can be measured in employee attrition rates. And if those departing employees are members of an organization’s IT and technical staff,
GDT’s Managed Services professionals did more than solve technology issues; they reduced a service provider’s high employee attrition rates
