With millions furloughed or suffering in other ways, CX can currently be measured in how well the company delivers experiences with empathy and care. But looking forward, businesses must prepare for longer-term shifts in consumer behavior because of coronavirus. Here’s how.
In January, we spoke about 6 trends to watch for in 2020, but for all of the predictions and hopes we had for the year, 2020 clearly had its own set of plans.
Collaboration is critical to both productivity and employee retention. Gallup estimates that disengaged employees cost the US $450 to $550 billion in lost productivity per year, and employee turnover adds