The unfortunate reality is that many businesses, armed with the best of intentions, spend millions on software designed to offer more efficiency, visibility, ROI, and more—only to have that software never be utilized to its full potential and gather dust on a shelf. Here’s what to know and what questions to ask yourself to avoid having your software turn into shelfware.
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With millions furloughed or suffering in other ways, CX can currently be measured in how well the company delivers experiences with empathy and care. But looking forward, businesses must prepare for longer-term shifts in consumer behavior because of coronavirus. Here’s how.
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In January, we spoke about 6 trends to watch for in 2020, but for all of the predictions and hopes we had for the year, 2020 clearly had its own set of plans.
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Collaboration is critical to both productivity and employee retention. Gallup estimates that disengaged employees cost the US $450 to $550 billion in lost productivity per… Read more »
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As you likely know, enforcement of the California Consumer Privacy Act (CCPA) officially begins July 1, 2020. What you may not know, though, is the… Read more »
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