Lifecycle services
Maximize ROI across the IT lifecycle
Streamline operations, mitigate risks, and gain a competitive edge. GDT has the expertise and framework to help you save and simplify across your entire IT portfolio.
Turn lifecycle complexity into measurable value
Streamline IT lifecycle management and achieve a unified, friction-free experience across your software and support subscriptions. GDT takes a comprehensive approach to IT lifecycle management, helping you to save, simplify, and make the most of your multi-technology estate. GDT’s unified customer experience framework ensures a seamless, streamlined experience that helps you capture the most value from your assets.
Accelerate success with GDT’s unified customer experience framework
GDT takes a comprehensive approach to helping our customers extract value from their software and support investments. We prioritize proactive management and outcome-based engagement throughout the lifecycle, backed by platform-driven insights. Whether a la carte or in a buying program like an enterprise agreement, you will gain full visibility into your software and support portfolio, so that you can make informed decisions and realize the most value from your IT investments. The framework includes:
Onboarding with purpose
From day one, our experts align your business and IT goals with your Cisco investments. You’ll be paired with a dedicated customer success team who will establish a clear plan for success built on clean data, contract visibility, and adoption milestones.
Unified visibility across your IT estate
We bring together all your Cisco software and support contracts into one centralized asset management platform, GDTamp, so you always know what you own, what’s active, and where value opportunities exist.
Activation and adoption made simple
Our team leads working sessions to activate your key Cisco technologies, track license utilization, and identify opportunities to unlock additional value. You’ll have a clear roadmap and proactive guidance for continuous optimization.
Ongoing management and strategic business reviews
We provide checkpoints with usage insights, adoption metrics, and renewal planning. You’ll receive executive-level dashboards that summarize performance and identify actionable next steps, keeping you ahead of key milestones and True Forwards.
Meet your dedicated customer experience team
Customer success manager
- Onboarding
- Adoption strategy
- Customer outcomes
Technical enablement expert
- Deployment guidance
- Configuration sessions
Renewals manager
- SmartNet timelines
- EA renewals
- Cost optimization
GDTamp data manager
- Data ingestion & accuracy
- Report building
- Dashboard
Optimize IT spend with strategic buying models
Save even more money with IT cost optimization support. GDT experts will help you align and optimize your IT budget through EAs, lifecycle assessments, cloud marketplace procurement, and more. GDT leverages strategic buying models that can help your business reduce costs, improve flexibility, and deliver access to the technologies you need.
Value-added lifecycle services
Get the expert support you need at each step of the lifecycle with services and support from GDT.
On-demand engineering in 120+ countries
Get cost-effective on-site engineering support when and where you need it. Whether you’re buying new assets or disposing of existing ones, our aggressive SLAs mean you can access the skill sets you need without delay — without overpaying.
Extended support for end-of-life (EOL) equipment
Save money and minimize risks. GDT enables you to replace failed EOL hardware at a fraction of the price of traditional OEM maintenance. GDT sources, stocks, and ships spare parts based on your needs and with competitive SLAs.
Global IT asset disposition (ITAD) for seamless decommissioning
Expedite the secure, cost-effective disposal of retired and unused IT assets. Our all-inclusive, global program includes complete decommissioning and ensures the highest recoverable value for EOL assets.
The GDT advantage: What sets us apart
Whether you’re looking to transform or modernize, GDT can help you make the most of your technology investments across the full lifecycle. GDT takes a consultative approach to every engagement, delivering the business outcomes that matter to you. We’re small enough to be agile, and large enough for mass infrastructure deployments nearly anywhere in the world. In this video, David Watkins, VP of software and maintenance at GDT, shares how GDT delivers value to customers.
