Healthcare network saves 40% on telecommunications operational spend with GDT managed services
Summary
Customer overview
Our customer is a regional nonprofit academic healthcare network with more than a dozen locations spanning major hospital systems and outpatient clinics.
The challenge
Lack of internal expertise combined with a needlessly complex telecom solution left our customer struggling to ensure reliable performance and manage costs. Staffing gaps, recurring outages, and high upgrade costs all slowed the organization’s ability to quickly resolve operational challenges, compromising its ability to serve patients with excellence.
With reliable service and cost control so critical within the healthcare industry, our customer turned to GDT to see how we could help.
We already had an established relationship within the health system, delivering value-added reseller services. Expanding from reseller services into packaged professional and managed services was a natural extension of the trust we had built so far.
The solution
GDT consolidated professional and managed services offerings, including collaboration and contact center implementation and support into telecom-as-a-service, a fully managed approach to telecom services delivery. Within the TaaS model, the customer pays one predictable price for 24x7x365 contact center and collaboration managed services, including all moves, additions, changes, deletes, platform upgrades, and management. This removes the burden and challenge of staffing from the equation, along with unpredictable costs and delays in delivering excellent patient care.
Within GDT’s SLA-driven model, upgrades and maintenance are wrapped in and don’t involve additional costs or stress on internal teams. Working with other relevant third-party solution providers, GDT ensures our customer’s telecom system is responsive, reliable, and cost-effective, with no headaches.
Replacing internal measures with GDT telecom-as-a-service ensures expert-level staffing for logical and configuration-related items. When end users open a ticket, GDT resolves it with dedicated team members trained for the task, allowing the health system to re-route its personnel to higher-impact activities that make the most of the skills they bring to the job.
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The results
GDT collaboration solutions
Discover how GDT can help your business protect and grow revenue, increase operational productivity, and minimize risk through GDT telecommunications and collaboration solutions. GDT takes a comprehensive, advisory-led approach to every engagement, using in-depth assessments and relationships with leading OEMs to align and tailor solutions to your organization’s specific needs. Learn more: https://gdt.com/capabilities/collaboration/.
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