According to a recent survey concerning employee productivity, 97% of respondents believe a lack of collaboration delays projects’ outcomes. It’s an eye-popping statistic. And for a regional cable TV and Internet service provider serving the upper Midwestern United States, it could relate. They thought they’d addressed this very issue when they selected a collaboration and communications provider that promised its solution would simplify communications and enhance productivity. It did neither, but in large part due to a lack of training that resulted in low adoption rates and the vast majority of its two thousand (2,000) employees wondering if the solution did just the opposite—complicate communications and lower productivity.
After conscripting the help of GDT’s Customer Experience (CX) professionals, the customer soon learned that a solution’s success is measured by effectiveness and employee adoption rates. By turning to GDT, the customer soon enjoyed both.

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